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What are the official channels for buying tickets for a RC Lens game?

The main official sales channel for RC Lens games is the online ticketing website: billetterie.rclens.fr

Specific quotas may also be allocated to our TicketMaster and Francebillet distribution networks for certain matches.

We do not make reservations by e-mail or telephone for individuals.

Caution: other websites offering RC Lens tickets are fraudulent and unofficial. RC Lens declines all responsibility in the event of a ticket purchase on an unofficial channel. Legal action may be taken against sellers and buyers of tickets on these unofficial channels, ranging from a simple fine to a stadium ban of 6 to 18 months.

Is it possible to buy several tickets for a match at Bollaert?

Yes, buying several tickets for an RC Lens match is possible. Certain restrictions may be put in place by RC Lens, such as authorizing a maximum number of seats per user or the possibility of having to indicate a beneficiary for each ticket purchased.

The match I'm interested in is marked "Tickets sold out." Where can I find tickets?

If the match you're interested in is "Sold Out," you can go to our resale platform to find tickets according to availability. 

I can't find adjoining seats for the match I'm interested in. What should I do?

By default, the seats offered to you are side-by-side.

If there is insufficient availability in a block or category to offer you seats next to each other, an alert message will appear on an orange background at the top of your screen to let you know that the seats in your basket are not contiguous: 

"Your places are not contiguous. No claims will be accepted once your order has been validated. If you would like side-by-side seats, we invite you to delete the seats in your basket and try to take new seats in another category."

If you can't find contiguous seats for the match you're interested in, we advise you to visit our resale platform to see if contiguous seats are available.

I've bought reduced-visibility seats. What does this mean?

Reduced-visibility seats do not guarantee a 100% view of the playing area (barrier, blind spot, post, tarpaulin, etc.). Please note that no exchange or refund will be possible in the event of a dispute.

These seats are marketed in specific categories to inform you of this hindrance to visibility. A discount is offered by default on these spaces.

Most of these seats are located in the upper levels of the Bollaert stadium, most often in the first rows behind the security barriers or next to the TV camera platforms.

A few more visually impaired seats are available in the Delacourt bloc 1.8 stand. These seats are on the side of the stand and have reduced visibility due to one of the giant screens in the Bollaert stadium.

Can I benefit from a priority purchase of RC Lens tickets?

Priority buying rights may be offered to club subscribers during high-demand sales: Ligue 1 Uber Eats gala matches, or Champions League matches, for instance.

These purchasing priorities are not systematic. The club reserves the right to prioritize or not to prioritize purchases for different matches throughout the season.

A sale open to all will automatically be proposed to the general public after the various priority purchases for each match.

How and when will I obtain my tickets?

Generally, tickets purchased from the RC Lens online ticketing service are delivered electronically (e-ticket or m-ticket). 

You can download these tickets from the "My tickets" section of the online ticketing service no later than seven daysbefore the match.

You can also retrieve your ticket in mobile format from the RC Lens application by logging into your account in the "My tickets" section. The barcode will be automatically displayed three daysbefore the match.

Can I exchange my order or have it refunded?

As indicated in our general terms and conditions of sale, our tickets cannot be canceled, exchanged, or refunded, so it's best to find out when the match is taking place and to be careful when choosing your price.

Should you be unable to attend the match, the club offers you the possibility of reselling your tickets on the official RC Lens platform for Ligue 1 Uber Eats and UEFA Champions League matches.

Is a ticket match nominative ?

Except for sales for away games, tickets for matches at Bollaert Stadium are not nominative.

The name indicated on the ticket(s) is, by default, that of the purchaser of the order. It is present for information purposes on all the tickets in the order and enables the club to be more efficient in the event of a dispute.

It is essential, however, to ensure that those benefiting from a reduced price can justify this at the access control. Proof of entitlement may be requested at the stadium entrance.

I would like to change the price of my ticket. How can I do this?

To change the price of a ticket, please send an e-mail to the ticket office with the order numbers of the tickets you wish to cancel or change. A payment link will then be sent to you to pay the difference.

Please note: Price changes are impossible for tickets purchased on the official RC Lens resale platform. A pop-up window will appear when you enter the resale purchase pathway, inviting you to check the prices offered in the packages.

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