An e-ticket is an electronic ticket (in .pdf format) to be downloaded from the "My tickets" section of your personal space on the online ticketing service. For optimum use and ease of use at access control, the club strongly recommends printing the ticket on A4 paper in black and white or color.

An m-ticket is a ticket adapted for use on a cell phone (in .pkpass format) and can be added to your smartphone's electronic wallet ("Wallet"). Once integrated into your smartphone, the m-ticket is available even without a 4G/5G network or Wi-Fi connection. The "Wallet" application on your smartphone displays the ticket optimally, with automatic backlighting when the file is opened.

Please note: In both cases, screen prints, which do not guarantee optimum quality, will not be authorized to access the stadium. We recommend you print out your e-ticket, add your m-ticket to your smartphone's e-wallet, or present the ticket in your smartphone's RC Lens application.

E-tickets and m-tickets are available in your customer space once you have logged in to your account on the online ticketing website in the "My tickets" section.

You can only download tickets for Ligue 1 Uber Eats and UEFA Champions League matches seven days before the match date. Tickets for matches against LOSC, FC Nantes, and Stade de Reims can only be downloaded from the Wednesday before the game due to the Champions League match taking place during the week.

In the "My tickets" section of the RC Lens mobile application, barcodes are displayed automatically only three days before the match date.

To change your bank details, please e-mail the ticketing department via the contact form, specifying your order number or, failing that, the subscriber's first and last name and your new bank details.

You can attach your bank details directly to the contact form.

Bank details entered in the "My payment methods" > "My bank details for resale" section are not taken into account for payment of your subscription.

Once logged in to your personal space, you can modify your postal address and personal information in the "My profile" section.

If you wish to change the e-mail address attached to your account, you can do so directly from your personal space once logged in in the "My profile" section.

Click on the "Modify my e-mail" button and enter your new e-mail address.

If you need any help with this, you can contact the ticketing department via the contact form, giving us your old and new e-mail addresses.

If you can no longer access your account, please go to the "Login" button at the top right of the screen, then click on "Forgot your password?" below the "Login" button.

If you don't receive your reset e-mail, you can contact the ticketing department via the contact form. 

No, season tickets are nominative.

Each season ticket must be linked to a different RC Lens account via a different e-mail address.

If you no longer receive club emails, please check your spam and junk mail folders. If you find RC Lens emails in these inboxes, we invite you to add us as a trusted third party to receive them in your main mailbox.

If you still don't receive the emails, we invite you to log in via le RC Lens Connect and check your preferences to ensure that you will receive our communications. 

If the problem persists, please contact the ticketing department via the contact form.

Invoices relating to ticket purchases are available in your personal space in the "My Orders" tab.

These invoices are only valid for purchases made on the primary market. They are, therefore, not valid for purchases made on the secondary market, i.e., on the official RC Lens resale platform.

If you require an invoice for your resale purchase, please contact the ticketing department via the contact form.